What you’ll do:
Manage the end-to-end lifecycle of key accounts—from onboarding and relationship nurturing to upselling and renewals.
Act as the primary point of contact for assigned accounts, ensuring client satisfaction and long-term value.
Identify growth opportunities within existing accounts by understanding client goals and aligning solutions accordingly.
Conduct regular review meetings and product demonstrations to showcase ongoing value and explore upsell potential.
Collaborate with internal teams to ensure smooth service delivery and resolve client issues promptly.
Maintain detailed account activity and progress in CRM systems.
Adapt to Lloyds' learning culture—actively participate in LMS modules, team workshops, and contribute to knowledge sharing.
What you need to have/ bring to the table:
1+ years of experience in Key Account Management, Customer Success, or Enterprise Client Handling, preferably in B2B SaaS or IT products.
A strategic mindset and strong relationship-building skills to engage with key stakeholders.
Working knowledge of CRM platforms (e.g., Zoho, Salesforce) and virtual communication tools (Zoom, MS Teams, etc.).
Excellent presentation, communication, and follow-up skills.
Ability to multitask and prioritize client needs in a fast-paced, collaborative environment.
Curiosity to understand client pain points and offer consultative solutions.
Strong organizational skills with attention to detail and follow-through.
Passion for technology, customer experience, and long-term partnerships.
